Operational Resilience

Financial services firms (and increasingly, other industries) are being pushed harder than ever to prevent, adapt to, respond to, and recover and learn from operational disruptions. They require a platform that can scale and expand with their programs. CLDigital 360 gives users the ability to map the complex web of interactions existing across multiple departments between processes, applications, and suppliers required to provide important business services.

The CLDigital 360 Operational Resilience app is built to manage the complexity and restructuring that occurs in many organizations. Business services change and evolve; mergers and acquisitions occur; reorganizations change reporting structures; and business processes shift in importance. CLDigital 360 allows clients to make changes to organizational structures, forms, fields, reports, and plans without developer coding.

Individual leveraging CL360's Incident Management Software on a laptop for efficient risk identification and assessment

Key Components:

The Importance of Operational Resilience Software

Businesses today face a constant stream of potential disruptions in an increasingly interdependent world. The risks to your operations are significant, from technology failures and cyber threats to supply chain issues. Proactive management is no longer a luxury — it’s a necessity. Operational Resilience software provides the framework for your organization’s needs, enabling it to withstand these events, adapt, and thrive. It moves beyond traditional disaster recovery and business continuity by focusing on protecting critical business service delivery for your customers. The goal is to build robust systems and processes that can absorb shocks and continue functioning with minimal impact on your core objectives.

Key Elements of Operational Resilience

Our software supports every element of a modern operational resilience framework, helping you manage complexity and ensure compliance. Key components include:

  • Critical service identification: Pinpoints the essential services your organization delivers to customers and maps the workflows, people, and technology that support them
  • Impact tolerance setting: Defines the maximum tolerable level of disruption for each critical service, measured in terms of time, cost, or data loss, before an unacceptable impact occurs
  • Scenario testing and analysis: Runs plausible but severe scenarios to stress-test your systems and identify vulnerabilities in your response and recovery plans
  • Comprehensive risk assessment: Continuously identifies and evaluates risks and threats to your critical business services and implements mitigation strategies
  • Integrated communication plans: Develops clear and effective communication strategies to manage stakeholders, customers, and regulators during a disruption
Laptop displaying CLDigital's CL360 operational resilience software, a key tool for modern business success.

Operational Resilience vs. Business Continuity

While often used interchangeably, operational resilience and business continuity represent two different but related disciplines. Understanding the distinction is key to effective risk management. Business continuity focuses on recovery. It’s a reactive plan that details how a business will resume operations after a disruption. The primary goal is to return to a state of “business as usual” as quickly as possible. 

Visually Map the Customer Journey

CLDigital 360 gives organizations the ability to maintain programs over time, even as the demands upon those programs change. By mapping business services to the underlying people, processes, technology, locations, and vendors, CLDigital 360 users build operational intelligence and insights that can be applied to any number of business and/or recovery strategies. To meet these recommendations, CLDigital 360 empowers clients to:

  1. Capture impact tolerances at the Business Service level and push that tiering down to supporting processes, suppliers, and technologies while creating a complete “mapping”
  2. Conduct business impact analyses on multiple levels (Business Service, Process, Technology, Third Parties, etc.).
  3. Trigger workflows when intelligence discovers gaps between downstream dependencies and upstream relationships.

Why Choose CLDigital?

We provide the tools to transform your approach to risk management. Our integrated platform moves your organization beyond static plans and checklists, enabling dynamic and intelligent operational resilience. With CLDigital, you can map critical service dependencies, automate workflows for risk assessment, and conduct sophisticated scenario analysis all in one place. Our software helps you meet regulatory compliance requirements and provides real-time insights to make informed decisions when it matters most. Request a demo today and get started!