CLDigital was recognized for its exceptional ability to cultivate deep emotional connections and drive strategic value, achieving the highest rankings in vendor support (98%) and ease of IT administration (91%).
June 2024 – CLDigital has been recognized as a Champion in the latest Emotional Footprint Diamond for Business Continuity Management published by Info-Tech Research Group. The Emotional Footprint Report measures user satisfaction and the emotional connection users have with their software providers, highlighting how products and services resonate on a personal level, fostering trust, respect, and positive relationships. This recognition emphasizes CLDigital’s exceptional ability to foster deep emotional connections with its users, setting a new standard in user satisfaction and customer experience in enterprise risk and resilience automation.
Achieving end-user adoption in enterprise risk and resilience automation is challenging, requiring participation from all business lines, knowledge workers, leadership, stakeholders, and suppliers. CLDigital understands the importance of creating a human connection at scale by aligning customer service with customer goals to fuel growth. Customer-centric operations, adaptable service, and exceptional user experiences drive customer transformation at CLDigital. Our platform’s evolution is driven by user insights, with over 80% of our roadmap informed by customers and end users, ensuring the solutions we deliver are what people love to use.
Better experiences start with listening to our customers, partners, and end users. Engaging them ensures all CLDigital products are beautiful, inclusive, and easy to use, helping us push innovation at both the platform and service levels. Our vibrant and diverse community of designers, researchers, developers, strategists, and experts collaborates to deliver business software that meets the evolving needs of modern businesses. This customer-centric approach is at the heart of everything we do, reflecting our commitment to delivering exceptional user experiences and supporting our clients in their risk and resilience programs.
Key Highlights from the Emotional Footprint Report:
- User Satisfaction: CLDigital’s platform received outstanding ratings, with users praising its reliability, user-friendly interface, and significant impact on productivity.
- Emotional Connection: The report highlights CLDigital’s success in fostering a strong emotional bond with its users, reflecting trust, care, and transparency.
- Product Innovation: Users appreciate CLDigital’s commitment to continuous improvement, innovative features, and alignment with market trends, enabling organizations to stay ahead in their business continuity efforts.
- Highest Rankings: CLDigital achieved the highest rankings in vendor support (98%) and ease of IT administration (91%), outperforming all other vendors.
Tejas Katwala, Co-Founder of CLDigital, expressed his gratitude, stating, “We are honored to be recognized in the Emotional Footprint Report. This achievement is a testament to our dedication to providing an intuitive, scalable, and flexible platform that meets the evolving needs of modern businesses.”
About Info-Tech Research Group:
Info-Tech Research Group is the world’s fastest-growing information technology research and advisory company, proudly serving over 30,000 IT professionals. Info-Tech provides unprecedented value to its clients through relentless product innovation and transformational IT solutions. The company produces unbiased and highly relevant research to help CIOs and IT leaders make strategic, timely, and well-informed decisions. Info-Tech’s data-driven programs enable IT leaders to objectively measure success, develop impactful IT strategies, and systematically improve performance year over year. For more information, visit www.infotech.com.
About CLDigital:
CLDigital is the first no-code business management platform focused on automating enterprise risk, operational resilience, business continuity, technology recovery, organizational resilience, crisis management, human health and safety, and compliance. Built on three main pillars—no code, business process management, and data centricity—CLDigital offers a comprehensive platform that combines data integration, visualization, innovative solution creation, security, and governance. The platform features easy-to-use, customizable, real-time, interactive dashboards and capabilities for building innovative, future-proof solutions. It offers cloud and on-premises deployment flexibility. For more information, visit, www.cldigital.com
Contact:
Taryn Thomas
Senior Manager Marketing & Growth
