Modernizing Risk Assessments: From Spreadsheets to Smart Workflows
By David Mack, SVP Business Development, AmericasDavid leads CLDigital’s Americas initiatives across business development, marketing, and account management. Executive Summary Modern risk management is undergoing a structural shift. Static, spreadsheet-driven assessments can no longer meet the demands of evolving regulatory frameworks such as DORA or NIST, nor can they keep pace with dynamic risk environments. […]
Leadership Lessons from Crisis Response: Building a Culture of Accountability
By Chad Robbins, Chief Customer Officer When a crisis hits, most organizations discover something uncomfortable: their “plan” isn’t the problem. Execution is. And execution is rarely a technology gap. It’s a leadership gap, specifically, a gap in accountability. In the moment, accountability is not a slogan or a value on a wall. It’s a set […]
Operational Resilience Beyond Compliance
By Tejas Katwala Operational resilience is no longer a niche control discipline sitting quietly beside compliance, cyber, and business continuity. It is becoming a defining measure of whether an organisation can continue delivering critical services, protect customers from harm, and sustain trust when disruption occurs. In financial services especially, resilience is no longer judged by whether […]
Data Without Direction: Why Insights Alone Don’t Drive Resilience
By Tejas Katwala Most organizations today have plenty of data. What they often lack is direction, a clear line from insight to decision to action. In resilience and risk programs, this gap is more than a nuisance. It’s the difference between surviving disruption and merely documenting compliance. In conversations with risk leaders across financial services, […]
Why Real-Time Compliance Is the Only Compliance That Matters
By Chad Robbins, Chief Customer Officer, CLDigital Why “Check-the-Box” Compliance Can’t Keep Up Most organizations still run compliance as a series of snapshots: On paper, that model looks tidy. In practice, it’s completely out of sync with how modern risk works. Infrastructure is elastic, vendors change constantly, threats evolve hourly, and regulators are now asking […]
Are Your Risk Scores Lying to You? Why Quantification Needs Context
By David Mack, SVP, Business Development, Americas, CLDigital Every risk manager knows the scene: you’re presenting to leadership, the board, or regulators, and you flash a heatmap with scores from 1–5 or “high/medium/low.” Heads nod politely. Then someone asks: “But what does this really mean for us?” That’s the problem with risk scoring as it’s […]
Checklist Overload: A Smarter Approach to Exercises, DR Tests & Scenario Simulations
By Natalie Sullo, Business Implementation Analyst, CLDigital When it comes to business continuity and resilience, most organizations don’t struggle with having checklists. They struggle with only having checklists. Disaster recovery (DR) tests, tabletop exercises, and scenario simulations too often become tick-the-box activities: “Did we run a test this year? Did we document it? Did we […]
Operational Resilience: What the Regulators Want vs. What Organizations Actually Need
By Ian Wilson, SVP, GRC Business Development, EMEA If you work in financial services, “operational resilience” is no longer a slogan, it’s a standard with deadlines, board accountability, and measurable expectations. What regulators want is increasingly clear. In the UK, the FCA and PRA require firms to identify important business services (IBS), set impact tolerances, […]
Why Financial Institutions Still Struggle With Dependency Mapping
And how to fix it through automation. By: David Mack, SVP Business Development, Americas Financial institutions invest heavily in governance, risk, and resilience programs, yet one capability continues to slow progress more than any other: dependency mapping. It should be the backbone of operational resilience. Instead, for many organizations it remains a fragmented, manual exercise […]
Risk Is a System Problem: Why Your Framework Isn’t Failing, Your Architecture Is
By Joleen Engela, Customer Success Manager If your risk program still stumbles despite “textbook” frameworks, you’re not alone. In 2025, most firms I work with aren’t suffering from a lack of standards (ISO 31000, COSO, NIST, you’ve got them). The friction lives elsewhere: in the architecture, the way data moves, how services depend on suppliers, […]