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Move Closer Please: The Shifting Relationship Between Crisis Management and Business Continuity

June 12, 2024

Move Closer Please: The Shifting Relationship Between Crisis Management and Business Continuity

Event Details

It is generally regarded that business continuity and crisis management are two sides of the same coin. The first prepares for the worst while the second steps up when it happens. But, as with a coin, this doesn’t mean that both sides have sight of each other. Indeed, there are many cases where the two disciplines have worked in almost total isolation. Worst case, the backroom business continuity people get out of the way while the high profile gold team works out what to do from first principles.

This has to change and indeed is changing. There is no point in building an organization that is both resilient and prepared if the people who take charge during a serious incident don’t have clear and up-to-date priorities for what should come first. And if the people who have the dependency data, and so know what matters most when hard choices have to be made, aren’t sitting at the same table.

So, whether your organization has already got this sorted or has a long way to go, join us to hear the art of the possible. Learn from case studies of those who got it right and those who got it wrong. Join us as our expert panel unpack and explore the coming together of resilience and crisis management.


The Stanley Building
7 Pancras Square
King’s Cross
London N1C 4AG

Can’t attend in person? We will livestream simultaneously via Zoom.


Wednesday, 12 June, 2024

4:00pm to 5:30pm UK time (11:00am to 12:30pm US Eastern Time)

Join us afterwards to meet the speakers over drinks.

Luke Fletcher
Senior Crisis Consultant, Secura

Previously Crisis Response Lead at Direct Line Group, Luke now leads the international arm of the Crisis and Resilience service offering from Secura (part of Bureau Veritas). As a Senior Crisis Consultant he guides his clients in how to develop and improve their crisis management, operational resilience and business continuity capabilities, with a key focus on the delivery of cyber crisis management exercises. Luke operates out of the Netherlands, providing services globally.

John Davidson
Managing Director, F-24 UK

With over 20 years’ experience with resilience services and solutions, John is Managing Director of F-24 UK where he is responsible for all operations and leads commercial engagements with clients. F-24’s major focus has been on supporting its clients’ needs for emergency communications and active crisis management solutions, and it is through this work that John has been exposed to the coming together of crisis management and resilience at many of F-24’s 2,500 clients.

Matt Lyle
Head of Crisis & Resilience, ITV

As the Head of Crisis and Resilience at ITV, Matt leads the crisis management and business continuity functions for one of the UK’s largest media and entertainment companies. He previously has over 10 years’ experience in security, risk and crisis management with various organisations, including Control Risks, often working in complex and challenging environments. His passion for security and crisis management stems from his involvement in humanitarian deployment operations, where he specialised in operational responses, and emergency preparedness and response programs. Matt holds a PGDip in Disasters, Adaptation and Development from King’s College London, and a BSc in Disaster Management from Coventry University.

Tejas Katwala
CEO, CLDigital

Tejas is a co-founder and the CEO of CLDigital. His vision is to converge resilience and risk management best practices with business process management in order to deliver continuous improvement and operational gains. Previously, Tejas was CEO at Recovery Planner where he launched the company’s software platform and was the first to introduce a cloud-based solution integrating business continuity and crisis management.

Joleen Engela
Risk & Business Continuity Specialist, CLDigital

Having worked as Lead BCM Relationship Manager at Barclays Africa and later as BCM & Risk Manager at Sheffield Hallam University, Joleen now brings her depth of experience to bear for the benefit of CLDigital’s clients. Joleen has a deep understanding of the risk, business continuity and crisis management disciplines, as well as extensive experience of the powerful ways in which software can support them. She uses this knowledge to ensure that CLDigital’s clients see an optimum return on their investment.

Agenda (all UK times)

3:30 pm – Registration and tea/coffee

4:00 pm
– Welcome from the Chair
Luke Fletcher, Secura
What’s the direction of travel? The crucial role of data and a real world case study

4:20 pm
  – John Davison, F24
Lessons from the sharp end. A helicopter view of what can lead to success or failure.

– Matt Lyle, ITV
The show must go on. The merging of crisis response and resilience at the UK’s flagship commercial broadcaster.

– Tejas Katwala & Joleen Engela, CLDigital
Join the dots, share the data, manage the process.

– Question the Panel – all speakers

– Meet the panel over drinks