FOR IMMEDIATE RELEASE
Fairfield, NJ — January 13, 2026 — CLDigital, a leading provider of risk and resilience software announced the promotion of Chad Robbins to Chief Customer Officer. The appointment underscores CLDigital’s commitment to placing customers at the center of its executive leadership, product strategy, and long-term growth.
In his new role, Chad will be responsible for ensuring that customer insight, outcomes, and feedback are embedded into every aspect of CLDigital’s platform strategy and innovation roadmap. The promotion formalizes a customer-led approach that has already delivered results, with customers directly influencing more than 80% of recent platform upgrades and innovations.
“Creating the Chief Customer Officer role is a deliberate step to give our customers a true seat at the executive table,” said Tejas Katwala, Co-Founder and CEO of CLDigital. “Chad has an exceptional ability to translate real-world enterprise risk and resilience challenges into practical, scalable platform capabilities. He brings deep credibility with our customers and a clear vision for how their needs should shape our roadmap. I’m excited to have him lead this effort and elevate the customer voice across the organization.”
Chad has been an innovator within enterprise risk and resilience and mission-critical applications for nearly a decade. Prior to his promotion, he served as Senior Vice President of Platform Strategy, where he led CLDigital’s strategic roadmap and guided customers in adopting continuity, risk, and resilience solutions across highly regulated and complex environments.
“As risk and resilience expectations rise across industries, the organizations that succeed will be those that listen closely to their customers and operationalize that insight,” said Chad. “This role allows us to formalize what has always been core to CLDigital: building alongside our customers and ensuring their realities directly inform how our platform evolves.”
The creation of the Chief Customer Officer role reflects CLDigital’s broader strategy to infuse customer perspective into product development, service delivery, and executive decision-making. By elevating customer advocacy to the C-suite, CLDigital aims to accelerate innovation while ensuring its platform continues to address real-world regulatory, operational, and resilience demands.
About CLDigital
At CLDigital, we help businesses simplify risk, resilience, and performance management. Our no-code platform streamlines operations, enhances performance, and enables organizations to quickly adapt to change. From operational resilience to business continuity and compliance, CLDigital’s scalable solutions ensure you stay agile, high-performing, and ready for what’s next.
Media Contact: info@cldigital.com
