Introduction to CLDigital 360 Design

At CLDigital, we believe a robust design system is the foundation for creating meaningful, personalized human interactions. Our 360 Design approach is about more than aesthetics—it delivers a cohesive, efficient, and scalable user experience across all touchpoints. This system is guided by principles that ensure every component works harmoniously, providing users with a seamless and intuitive experience.

Our design philosophy is driven by user insights, which help us create solutions that meet our users' diverse needs. By incorporating customer feedback, we build a platform that resonates with their expectations, ensuring that our design system supports functional requirements and emotional connections.

Meaningful, Personalized Experiences

Customers want to be heard, understood, and respected. They don't care about a generic customer experience—they seek meaningful, personalized human interactions. CLDigital embraces this philosophy through our 360 Design approach, striving to maximize growth and customer loyalty through experience personalization. Focusing on what truly matters to our users builds durable business advantages and fosters deeper connections with our customers.

Effective enterprise risk, resilience, and performance management are critical for sustained success in today's fast-paced business environment. A new dimension of these strategies is emerging, leveraging the power of user experience (UX). Companies can enhance their risk management and resilience strategies by creating software that users deeply connect with while driving performance. Here, we explore how CLDigital's 360 Design approach informs this strategy.

Understanding the Impact of UX

User experience in software goes beyond aesthetics; it involves creating tools that users find intuitive, reliable, and supportive. Good UX fosters a sense of trust and transparency. This connection can drive user loyalty and long-term engagement, which is vital for effective enterprise risk and resilience management.

An Enterprise Design System Powered by User Insights

The next evolution of our platform is just a sprint away, informed by user insights and built to unite our extensive portfolio of business software and enterprise applications into one exceptional digital experience. More than 80% of our platform roadmap comes from our customers and their end users. They are in the driver's seat when it comes to platform innovation at CLDigital. Our vibrant and diverse community of designers, researchers, developers, strategists, and experts collaborate across disciplines to deliver business software that people love to use.

CLDigital 360 Design

User-Centric Design: Successful enterprise risk and resilience programs require participation from various stakeholders, including frontline workers and leadership. Companies can ensure higher engagement and involvement in designing software users connect with. CLDigital 360 Design is driven by user insights, aligning customer service with business goals to foster a human connection at scale.

Building Trust: Trust is a cornerstone of effective risk management and good UX. Software that users trust is more likely to be used correctly and consistently, reducing operational risks. CLDigital achieved high rankings in vendor support and ease of IT administration, reflecting our ability to build and maintain user trust.

Driving Innovation: The next evolution of our platform is just a sprint away, informed by user insights and built to unite our extensive portfolio of solutions into one exceptional digital experience. More than 80% of CLDigital’s platform roadmap is informed by customer and end-user feedback. This approach ensures that the software evolves with its users' needs, staying relevant and effective in managing risks and resilience. Our vibrant and diverse community of designers, researchers, developers, strategists, and experts collaborates across disciplines to deliver business software that people love to use.

Accessibility and Inclusivity in UX

At CLDigital, we recognize that users have diverse abilities and strive to produce solutions that meet these varied needs. Our 360-degree Design philosophy is guided by the Web Content Accessibility Guidelines (WCAG) 2.1 A/AA, ensuring that our software is accessible to all users, including those with disabilities. This commitment to accessibility not only aids users with impairments but also enhances everyone's overall user experience.

Our approach includes:

  • Perceivable: Ensuring information and user-interface components are presentable to users in ways they can sense.
  • Operable: Ensuring users can operate the interface without difficulty.
  • Understandable: Making sure users can understand the information and operation of the user interface.
  • Robust: Ensuring a wide variety of assistive technologies can reliably interpret content.

We promote human-centered design and usability for all, working closely with stakeholders, including customer partners and end users. We solicit feedback on features and functionality from a diverse range of people, including those with disabilities, to continuously improve our products and services.

Practical Applications

Customized Dashboards: Providing users with customizable, real-time interactive dashboards that can enhance their connection to the software. These features allow users to tailor the software to their needs, making them feel more in control and satisfied with their experience.

Inclusive Design: Ensuring the software is inclusive and accessible for all users helps build a broad connection. This inclusivity can drive higher adoption rates and better compliance with risk management protocols.

Incorporating superior UX design is more than a trend; it's a strategic approach that can significantly enhance enterprise risk, resilience, and performance management. CLDigital 360 Design is a testament to the power of user-centric software. Companies can create more resilient and high-performing organizations by prioritizing user-centric design, building trust, and driving innovation through UX.